Practo makes healthcare accessible at our fingertips, but not for everyone. This 4-week project reimagines the Practo mobile app through the lens of inclusive design and accessibility, ensuring elderly users, low-literacy individuals, and people with physical disabilities can interact with ease and confidence. Through user research, heuristic evaluation, and WCAG 2.2 analysis, the redesign focuses on simplifying navigation, improving contrast and readability, introducing voice-first interaction, and enabling multi-language support. The goal: make booking a doctor feel as natural as having a conversation, for every user.
INCLUSIVE DESIGN
APP REDESIGN
UI/UX CASE STUDY
Problem
Despite being a leading digital healthcare app, Practo’s interface excludes key user groups due to: Small, low-contrast text and English-only content Complex booking flows that require multiple taps No voice navigation or assistive settings Limited feedback for users relying on screen readers or dictation These barriers prevent users like seniors, non-English speakers, and people with disabilities from accessing healthcare independently.
Solution
An accessibility-first redesign built on WCAG 2.2 and Nielsen’s usability heuristics. The new Practo integrates: Accessibility Hub with dyslexia mode, text resize, voice navigation, and color contrast toggle Multi-language support and simplified booking flows Voice + chat assistant for hands-free interaction Inclusive visual design system, high contrast, geometric typography, and intuitive iconography This redesign transforms Practo into a platform that doesn’t just offer healthcare, it empowers every user to access it effortlessly.
